FAQ - Frequently asked questions and answers

Here you will find answers to frequently asked questions about our products, collections, partnerships, logistics and order management as well as questions about the aftermarket. If you cannot find the answers to your questions here, please feel free to contact us and we will be happy to help you.

Questions about products

Where can I find technical information about the product?

Most of the information can be found on our website under each product, but if there is more information that you are looking for, we have gathered a lot of technical information on our support page. Contact your sales representative and you will receive login information.

Where can I find high resolution product images?

You can find high resolution images of our products on our support page. Contact your sales representant or market@pelly.eu for login information.

Where can I find assembly instructions?

You will find assembly instructions and other documents on our support page. Contact your sales representative or market@pelly.eu for login details.You can also search for a document by searching for the product or article number in the search box on the website.

Can you satisfy unique requests on products?

Pelly Components always works close to the customer. Contact us if you have special wishes for your project.

Questions about order management

I would like a cost estimate, how do I proceed?

Our sales staff will help you take care of your request. Contact your local representative.

I would like a quote, how do I proceed?

Our sales staff will be happy to help you process your request. Contact your local representative.

How can I place an order?

You can send your order to the following address: order@pelly.eu Would you like to become a Pelly Components customer? Contact your regional representative.

What does the products cost?

Contact us for a price request and more information. If you are interested in becoming a Pelly Components customer, please contact your local representative.

How long is the delivery time for your products?

The delivery time for standard products is usually between 15-20 working days. For larger orders, a delivery schedule will be agreed upon in consultation between the customer and Pelly Components in relation to your order. We will send an order confirmation when your order is registered. If you have any questions about delivery, please contact order@pelly.eu

Aftermarket and logistics issues

How do I report a transport damage?

It is important that you check your delivery upon receipt. Should it turn out that the product has been damaged during transport, contact us and we will help you.

What logistics solutions do you offer?

Pelly Components is constantly working to exceed the market's expectations of smart logistics solutions. Contact order@pelly.eu and we will tell you more.

What do I do if I want to change the delivery date?

We always work for fast and flexible solutions when it comes to delivery issues. Contact order@pelly.eu and we will help you.

Who should I contact in the event of a complaint or return?

In the event of a complaint or or returns of ordered products, you can contact us at order@pelly.eu or find contactinformation to our customer support below.